We do not offer refunds on any hair extension purchases. If you believe that you have received defective merchandise, please contact us immediately. We will NOT allow an exchange if the item has ANY signs of being worn. Hair cannot be brushed, washed, fingered through, combed, cut, or taken out of the bundle.Our hair undergoes a strict quality control process to ensure that our customers receive only the best Raw hair. If you have any questions comments or concerns, contact management directly  at (844) 590-0216